Recent Why SERVPRO Posts

SERVPRO of East Baton Rouge and Ascension Parish's Mission, Vision, Values & Goals!

3/28/2019 (Permalink)

Vision, Mission, Values and Goals!

Mission

To develop a team of Quality People, who Focus on Excellent Service, Fairness and Mutual Respect.

Vision 

To be the Premier Fire, Water, Mold Restoration Company in the Communities we Serve.

Values 

Integrity: To act with integrity and honesty in the work that we do, the people we interact with, and the decisions we make. We will not compromise what is right, for what is easiest. 

Customer Service: To provide premier services through continual reviewing of our goals, expectations, and training. 

Leadership:  To lead others by our example. 

Responsibility:  To maintain our team’s strong foundation, and to be a positive agent of change. 

Respect:  To show respect to others with our words, our actions and our attitudes.

Goals 

SERVPRO of East Baton Rouge seeks to honor the Lord in all that we do, and to have a positive impact on the lives of our employees, customers, and community.

SERVPRO of East Baton Rouge and Ascension Parish is "Faster to Any Size Disaster"

3/28/2019 (Permalink)

SERVPRO of East Baton Rouge is ready to assist 24/7...365 days a year!

We have a saying here at SERVPRO of East Baton Rouge, that we’re, “Faster to ANY size disaster”

Well, to be fair, this is a saying the ENTIRE SERVPRO franchise system lives by, but that fact only adds to the importance of the overall message: no matter where you are, if you need our help, we will be there for you ASAP.

If your home floods in the middle of the night, or you have a business fire on a holiday and need board up services, we will be there for you.

There is always someone to answer our phones, 24 hours a day, 7 days a week, 365 days a year. If you have an emergency, we always have a team of highly-trained, expert technicians on call. They will come to you when you need them for ANY disaster large or small.

And because SERVPRO itself is a large system, with more than 1,700 franchises nationwide, we can be there when needed for large-scale disasters as well.

If a natural disaster causes widespread damage across the Baton Rouge or Ascension Parish area, our team will be there to help, but we can also call on other teams from around the country to come in and help as well. We are able to share manpower and equipment when the situation is dire.

In that same way, our local techs will sometimes go to other areas to help out when there’s a great need.

The goal is to help people get their lives back to normal as quickly as possible, while providing the very best service.

Don’t forget, we offer help for cleanup (both Residential and Commercial) after any water loss or flood, fires, storms, and mold. We can help with disasters large and small, because we know what even a “small issue” can seem very large when you’re the one living through it.

Call us when you need us at 225-753-3434, because we are the ones who are “Faster to any size disaster.”

No Job to Big or Small

3/28/2019 (Permalink)

SERVPRO of East Baton Rouge and Ascension on location in Panama City Beach Florida 2018.

As some of you may know, SERVPRO of East Baton Rouge and Ascension Parish has traveled all over the United States to help out when disaster strikes.

Both of our franchises, SERVPRO of East Baton Rouge and Ascension Parish, have traveled all over the country when catastrophic flooding or storms have affected communities. We often end up staying in those areas as long as we could to help out and get everything back to normal.

This past year, SERVPRO of East Baton Rouge and Ascension Parish traveled to North Carolina and Florida following the hurricanes that devastated both areas. 

In 2016, SERVPRO of East Baton Rouge and Ascension Parish was instrumental in assisting communities that our owners and staff live in following flooding in Baton Rouge and surrounding areas. 

We strive to go where the help is needed the most and take on jobs of all sizes to assist those in need.

With our extensive experience in dealing with these large scale disasters, there is no one better to be called in when catastrophe strikes. Whether it’s hundreds of miles away or right here in our own backyard, SERVPRO of East Baton Rouge and Ascension Parish is ready for action on any size job 24/7.

Our customers can count on SERVPRO of East Baton Rouge and Ascension Parish to make it “Like it never even happened.”

Call us today at 225-753-3434 for any water, fire or mold restoration needs. We are happy to assist 24/7....365!

The SERVPRO ERP: Minimize Business Interruption

3/28/2019 (Permalink)

As a leader in restoration and disaster prevention, the professionals at SERVPRO of East Baton Rouge has your business’s best interest at heart.

One of the ways we are looking out for your business is through an Emergency Ready Profile. The creation of an emergency ready profile allows you to work with a qualified SERVPRO of East Baton Rouge representative to develop a plan of action for when disaster strikes.

1. What is it?

An Emergency Ready Profile is a file created for your business that contains an emergency plan of action. This profile allows you to minimize any prolonged business interruption by ensuring that SERVPRO of East Baton Rouge is ready and prepared to help with a simple phone call.

2. How Can It Help?

The ERP helps provide you with a level of security that many businesses do not have after experiencing a Fire or Water loss. After one of our reps assess your facility, identifying a line of command, and establishing an emergency profile, you will know that when disaster strikes, a qualified professional has your back and knows just what to do and who to contact.

3. Does It Matter for Your Business?

The research doesn’t lie: After a fire or water loss many businesses — about 50 percent — have to close down. Having an Emergency Ready Profile in place allows SERVPRO of East Baton Rouge to take action immediately following a fire or water loss. By taking fast action, you can limit business interruption, meaning that you can get back to doing what you do best as quickly as possible. 

4. How Can You Get Started?

You can get started creating your emergency profile by contacting a SERVPRO of East Baton Rouge representative at 225-753-3434. Once you have initiated contact, a representative will reach out to find out the best time to schedule your facility’s free assessment.

An ERP is an excellent way to protect your business and your interests.

Did we mention that it is......FREE!

Call us today at SERVPRO of East Baton Rouge today to get started. 225-753-3434.

Why SERVPRO of East Baton Rouge? Because we are Certified!

3/28/2019 (Permalink)

SERVPRO of East Baton Rouge is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of East Baton Rouge

SERVPRO of East Baton Rouge specializes in the cleanup and restoration of residential and commercial property after a fire, water damage event or mold restoration. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm.

SERVPRO of East Baton Rouge believes in continuous training for all staff members: from initial and ongoing training at SERVPRO’s corporate training facility, to regular IICRC-industry certification, to weekly in office classes. Rest assured our staff is equipped with the knowledge to restore your property.

Call the experts at SERVPRO of East Baton Rouge at 225-753-3434 for all your water, fire or mold restoration needs.

Like it never even happened

3/28/2019 (Permalink)

SERVPRO - A Restoration Vendor for Insurance Carriers Nationwide

The Brand You Know and Trust

You can recognize and trust the SERVPRO name... "Like it never even happened."

Serving America Since 1967

Since 1967, SERVPRO Franchise Professionals have been assisting client's fire and water damages across the United States. Nearly four decades of experience have culminated in the proven processes, technology, equipment, and products to help ensure IICRC S500 industry standards are met and you are satisfied. 

More Than 1,700 Franchises Nationwide

Today, SERVPRO Franchise Professionals from more than 1,700 Franchises are ready to assist including SERVPRO of East Baton Rouge. 

24-Hour Emergency Service

SERVPRO Franchise Professionals are committed to providing 24-hour emergency service to help you when it comes to fire, water and mold both in residential and commercial properties. 

Detailed Estimates

You will be provided a detailed estimate that clearly lists all services to be performed. There are no unwelcome surprises with SERVPRO.

Trained, Uniformed Franchise Professionals.. Your "Heroes"

When you call, a trained, uniformed SERVPRO Franchise Professional will arrive at your property with the equipment necessary to help protect the structure and contents. Your concerns will be addressed quickly and professionally to help begin the process of regaining control of your life. 

Call SERVPRO of East Baton Rouge today with any questions: 225-753-3434